A deadline is looming

A deadline doesn't really feel like a deadline until it's inches from your face. That's unfortunate--by that time, you're about to get punched. That feeling quickly spreading is called panic.

You should always feel like there is a deadline looming. "Looming" sounds ominous, but it's not. It's the realization that you'd better be moving forward each day.

There's always a deadline coming up. Even when you think there isn't, you'll soon realize there is--when you're grasping trying to make something happen quickly overnight.

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Leveling upWes Kao
Threshold of happiness

If you're on a small team and trying to do a lot with what you have, you have to be smart about how you spend your bandwidth. Decision fatigue is real, and so is the idea of spending your emotional labor. You want to be highly leveraged. If you put more time and attention into anything, of course it will be better.

We don't have unlimited time and attention, though. I rarely hear people complain that they have too much budget, or too much time.

It's a popular idea to delight your customers. We all agree that delighting customers is a good thing. But is there a point when you reach diminishing returns? Is there ever a reason to choose intentionally not to delight customers?

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Active thinking verus osmosis

If we're immersed in an environment, will we learn by default?

It's easy to think that we can absorb through osmosis, that we'll hum along and improve simply because we're present. I think intuition develops from deliberate thinking. Not from osmosis.

For example:

You can live in France for years--and not speak French fluently (or at all).

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Decision makingWes Kao
The tool isn't in your toolbox yet

When you read great advice, it hasn't actually changed anything in your life...yet. There are dozens of times each day when you might notice something. You might think,

"I should try that."

In the moment, you're excited to learn something new. You think, "This is another tool in my toolbox. This is fantastic!"

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Leveling upWes Kao
Why the "magic wand" question is useless

"If you could solve one thing about your business with a magic wand, what would it be?"

This question is usually asked in a list of other questions, so it seems harmless.

But let's take a look at the underlying assumption. The assumption is, "If this one thing were fixed, then everything else would work. Everything else would fall into place."

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UncategorizedWes Kao
A million drops in a bucket is a full bucket

Sometimes it feels like anything you could contribute would just be a drop in the bucket. Is it even worth doing? So we keep searching for the blockbuster hit, the home run, the thing that's going to change thousands or millions of people's minds. That'll really make a difference, that would obviously be worth doing.

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UncategorizedWes Kao
Speak up before the train crashes

I'm not good at holding my tongue when I sense that a train wreck might happen. If you've tried speaking up before, and no one listened, it's tempting to want to teach them a lesson.

Okay fine, well the train will crash. THEN they'll see why they should have listened to me all along...

You don't get to take the moral high ground there. If you sense that something might be wrong, speak up before it's too late.

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UncategorizedWes Kao
When customers take risks, you grow closer

Susie has always worn sensible lipstick. She stops in to pick up another tube, and you introduce her to a fire-engine red she never would have picked up herself.

Tom just got a smartphone and barely knows how to use it. With a few taps, your app lets him start a family chat thread his kids are eager to use. Now he's downloading emoji packs, customizing backgrounds, texting with friends abroad and in the US.

Jake is graduating from IKEA and is finally buying his first piece of forever furniture. He was intimidated to walk into your store, but you made him feel welcome, like he's the kind of person who could own an Eames chair.

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UncategorizedWes Kao
Zz plants: the beauty of low overhead

Indoor plants have a way of making a space feel like home. If you want to get a plant, the top question isn't "Where can I get a fiddle leaf fig to make my rental look like it belongs in Architectural Digest?" The first question is: how much effort do I want to commit to keep this plant alive?

Because a plant that's dead by next week doesn't do you any good.

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UncategorizedWes Kao