Posts in Communication
Set expectations to increase perceived value

I hate surprises.

Do you know what’s worse than a surprise in my personal life?

A surprise at work.

Work surprises are more often stressful than they are pleasant:

  • Your boss surprises you with more work because you’re short-staffed.

  • Your coworker says surprise! You have to take over their project halfway through.

  • Your CEO surprises you by saying the board meeting got moved up, so the Keynote slides should be ready by tomorrow.

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Insecure vibes are a self-fulfilling prophecy

We emit insecure vibes when we really want something to work out…but aren’t sure if it will. You might be feeling self-conscious. A little desperate.

Insecure vibes are usually subconscious, which is why it's important to be mindful. You don’t want your worries to become a self-fulfilling prophecy.

If you appear hesitant, doubtful, or anxious…

The other person picks up on it...

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Tone and words: Use accurate and precise language

You make decisions, allocate resources, and make plans—all based on words.

This is why it’s important to be mindful that your language accurately reflects a few things:

  • Intent

  • Meaning

  • Severity

  • Level of certainty

  • Stakes (high or low stakes if you’re wrong)

  • Your positional authority vis-a-vis your audience

These elements are even more important to consider if you’re sharing your idea remotely, where you won’t have facial expressions and body language to add context.

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